Business Challenge
Our Client had a customer service supervisor program that they needed to improve. However, there were multiple challenges.
- High drop-out rates
- High costs
- Limited information about Target Audience
Mobile learning development strategy for modern corporate learners to learn on-the-go
Mobile-enabled Solution to empower and upskill Young Learners for a Non-profit Organization
Our Client had a customer service supervisor program that they needed to improve. However, there were multiple challenges.
Mobile learning was utilized to create a solution that presented the training on hand-held devices:
Animated videos and real life actors imparted visually appeal and engagement on the mobile platform.
User personas were created and used to make relatable characters in the videos that participants could relate to.
Relevant real-life scenarios were used to show learners how the knowledge they are learning could be applied in real life.