The Company
With over 20,000 employees worldwide, our client provides expert solutions in compliance, collaboration, internal and external audit management, corporate performance and firm management.
One of the prime focus areas of the company is to integrate deep domain knowledge with workflows to foster client relationships.
Business Challenges
The company wanted to deliver training to its customer on the new tax curriculum. Some of the challenges included –
- Higher attrition rates due to over utilization of internal training teams
- Inconsistent 24-hour SLA between product purchase and training cycle
- Outdated and irrelevant training content needed a refresh
- A deferred revenue of $6M was noted due to training backlogs
