Traditional learning programs and technology can be valuable tools to build behaviors, strengthen your talent bench, adhere to regulatory requirements, and more. But these learning tools are often event-based, siloed activities. They don’t often mirror how we learn in our everyday lives.
Not all corporate learning takes place at a desk. It may happen as an employee works with a mentor or supervisor, when they watch a mobile video on their LinkedIn feed, or even observing everyday activities might make sense of some contextual information they read a few months ago.
Learning isn’t static; it happens continuously and in many different places; Hence, the trending phrase, the ‘learning experience.’
How AI Improves Learning Programs … and Drives Business Performance
Imagine if it could direct people to the information they need to know right when they need it. Learning could be delivered not only in a cubicle, but also when employee is out in the field, waiting for a meeting to start, or even on their daily commute.
Research shows that job satisfaction is driven primarily by employees’ ability to get their job done.
“Intrinsic motivation is, and that is driven most by being able to make daily progress toward it,” says David Johnson, principal analyst at Forrester Research.
Artificial Intelligence (AI) is the key to enhancing organizational learning programs by delivering the most relevant information when and where employees need it most.
What better way to empower employees’ ability to do their work than to reduce the amount of time it takes to find information, learn a skill, or other various administrative duties?
For example, a relatively new employee may be ready to take their first paid time off. They may not know, or may not remember from onboarding, to log the request in your time and attendance system. With a HR chatbot, powered by artificial intelligence and accessible on the devices the employee is most comfortable with, you can easily deliver this information to any employee with very little prompting and very little distraction to their day – or to their manager’s and/or HR employees’ day.
A chat bot is just one of many examples that AI is being incorporated into organizational learning, but the benefits are similar across the board; AI in learning helps predict what a person needs to know, when they need it, and the quickest way to get them the information they need. AI’s influence on organizations is also nearer than you may think. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. If we know anything about employee experience – it’s that employees expectations mirror that of customers’ and HR departments must be prepared to deliver the same consumer-grade experience to their people internally as they do externally.
These benefits of AI drive time-and-cost savings, and lead to increased efficiency and productivity and a variety of other positive business outcomes.
It’s a win-win for your people and your organization at large.
